16WON Shop provides delivery services for eligible orders according to the shipping method, destination, product availability, and carrier arrangements available at the time of purchase.

1. Order Processing

After an order is placed and payment is confirmed, we will begin processing the order.

Processing time may vary depending on product availability, order volume, payment confirmation, holidays, or other operational circumstances.

2. Shipping Methods

Available shipping methods will be shown during checkout whenever applicable.

The available options may vary depending on the delivery destination, product type, package size, carrier service, and other logistical conditions.

3. Shipping Charges

Shipping charges, if applicable, will normally be displayed during checkout before the order is submitted.

Shipping fees may vary according to destination, package size, weight, shipping method, promotional offers, or other applicable conditions.

4. Delivery Time

Any delivery time shown on the website is an estimate only and is not guaranteed.

Actual delivery times may vary due to carrier schedules, destination, weather conditions, public holidays, customs procedures, local delivery conditions, or other circumstances outside our reasonable control.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number, and other information required for successful delivery.

We are not responsible for delays, failed delivery, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

6. Order Tracking

Where tracking information is available, it may be provided through the order details, email notification, or the relevant carrier service.

Please note that tracking information may require some time to become available after shipment.

7. Failed or Unsuccessful Delivery

If delivery cannot be completed due to an incorrect address, unavailable recipient, refusal to accept the shipment, or other circumstances attributable to the recipient, additional delivery or handling charges may apply.

Where a shipment is returned to us, we will handle the order in accordance with the applicable return, refund, and carrier procedures.

8. International Delivery

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country or region.

Unless otherwise stated, such charges are the responsibility of the recipient and are not included in the product price or shipping charge collected by 16WON Shop.

Customs clearance may also affect the estimated delivery time.

9. Damaged or Missing Shipments

If your order arrives visibly damaged, or if you believe an item is missing, please contact us as soon as reasonably possible and provide the relevant order information.

We may request photographs, packaging information, or other supporting details to help us review the situation with the carrier.

10. Changes to Delivery Arrangements

Once an order has entered the shipping process, it may not be possible to change the delivery address, shipping method, or recipient information.

If you need to request a change, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed.

11. Contact Us

If you have questions regarding delivery, shipping status, or an existing order, please contact us through the Contact us page and provide your order number when available.