16WON Shop is committed to providing a safe and reliable payment experience. Available payment methods are presented during checkout and may vary depending on your location, order amount, currency, or payment service provider.

1. Available Payment Methods

Customers may complete payment using the payment methods displayed during checkout.

Available options may vary according to country or region, selected currency, transaction amount, technical availability, or the policies of the relevant payment service provider.

2. Payment Processing

Some payment transactions may be processed by third-party payment service providers.

When using an external payment provider, your transaction may also be subject to that provider’s own terms, security procedures, privacy policy, and transaction requirements.

3. Payment Information

Customers are responsible for providing accurate and complete billing and payment information.

If payment information is incorrect, incomplete, declined, or cannot be verified, the order may be delayed, cancelled, or require additional confirmation.

4. Transaction Security

We take reasonable measures to protect payment-related transactions and to reduce the risk of unauthorized access, misuse, or fraudulent activity.

Payment information may be transmitted directly to the applicable payment service provider rather than being stored by 16WON Shop, depending on the payment method used.

5. Payment Authorization

Submitting a payment does not necessarily mean that the transaction has been successfully authorized.

Authorization may depend on the issuing bank, card provider, payment platform, account status, available funds, fraud-prevention checks, or other verification procedures.

6. Currency and Exchange Rates

If you choose a currency different from the currency used by your bank or payment provider, currency conversion may be applied.

Exchange rates, conversion fees, foreign transaction fees, or other charges may be determined by your bank, card issuer, or payment service provider and are outside the control of 16WON Shop.

7. Failed or Declined Payments

If a payment is declined or cannot be completed, please check the payment information entered and contact your bank or payment service provider if necessary.

You may also try another payment method if one is available.

8. Duplicate or Unrecognized Charges

If you believe you have been charged more than once, or if you notice a transaction that you do not recognize, please contact us as soon as possible and provide the relevant order and payment information.

You may also need to contact your bank, card issuer, or payment service provider for further assistance.

9. Refunds

Where a refund is approved, it will generally be issued using the original payment method where possible.

Processing times may vary depending on the payment provider, bank, card issuer, currency, or transaction type.

Please refer to our Returns & Refunds Policy for further information.

10. Fraud Prevention

To protect customers and the website, certain transactions may be subject to additional verification or fraud-prevention review.

We reserve the right to delay, refuse, or cancel an order where there are reasonable concerns regarding unauthorized payment, suspected fraud, or inaccurate transaction information.

11. Contact Us

If you have questions regarding a payment, transaction status, or refund, please contact us through the Contact us page and provide your order number when available.