16WON Shop aims to provide clear and reasonable procedures for returns, exchanges, and refunds. Please review the following policy before requesting a return or refund.

1. Return Eligibility

Eligible products may be returned within the period required by applicable law or as otherwise stated on the product page.

To qualify for a return, the product should generally be unused, in its original condition, and returned together with the original packaging, accessories, manuals, gifts, and other included items where applicable.

2. Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, safety, health, personalization, perishability, licensing, or other reasons permitted by applicable law.

Examples may include opened personal-care products, consumable goods, customized products, products that cannot reasonably be restored to their original condition, or other items clearly identified as non-returnable before purchase.

3. How to Request a Return

To request a return, please contact us through the Contact us page and provide your order number, the product concerned, and the reason for the request.

We may request photographs, packaging information, or other supporting details where necessary to confirm the condition of the product or the reason for the return.

Please do not send products back before receiving return instructions from us.

4. Return Shipping

Responsibility for return shipping costs may depend on the reason for the return and applicable consumer protection requirements.

If the return is due to an incorrect, defective, damaged, or otherwise non-conforming product supplied by 16WON Shop, reasonable return shipping costs may be handled by us where applicable.

If the return is requested for other reasons, return shipping costs may be the responsibility of the customer unless otherwise required by law.

5. Product Inspection

Returned products may be inspected after they are received.

If a product shows signs of use, damage, missing accessories, incomplete packaging, or other conditions that reduce its value beyond what is reasonably necessary to inspect the product, the refund amount may be affected to the extent permitted by applicable law.

6. Refunds

Once an approved return has been received and reviewed, the applicable refund will be processed as soon as reasonably possible.

Where possible, refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on the bank, card issuer, payment provider, currency, and transaction method.

7. Exchanges

Where exchange service is available, an exchange may depend on product availability, stock condition, destination, and the nature of the original order.

In some cases, it may be necessary to process a return and place a new order instead of making a direct exchange.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as reasonably possible.

Please provide your order number and, where applicable, photographs or other information showing the condition of the product and packaging.

We will review the matter and provide an appropriate solution according to the circumstances and applicable requirements.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has entered the packing, shipping, or carrier process, cancellation may no longer be possible. In that case, the order may need to be handled through the applicable return procedure.

10. International Returns

For international orders, return shipping, customs duties, import taxes, brokerage charges, and other cross-border costs may apply.

Unless otherwise required by law or agreed by 16WON Shop, such charges may be the responsibility of the customer.

11. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or reduce any statutory consumer rights that cannot legally be waived or limited.

Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.

12. Contact Us

If you have questions regarding a return, exchange, refund, or cancelled order, please contact us through the Contact us page and provide your order number when available.